Shipping policy

Shipping Policy

Last Updated: 26.06.2026

At Papa De Luxe, every order is prepared with care and attention to detail. We aim to dispatch all orders as quickly as possible while maintaining the quality and standards our customers expect.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Please allow 1–3 business days for your order to be prepared for dispatch.

During new product launches, pre-orders or promotional periods, processing times may be extended. If this occurs, we will communicate any significant delays via email.

UK Shipping

All UK orders are shipped using fully tracked delivery services.

Shipping options and estimated delivery times are displayed at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

European Union Shipping

We ship to selected countries across the European Union.

Delivery times vary depending on the destination country and customs procedures.

Customers will receive tracking details once their order has been dispatched.

Any applicable duties, taxes or import charges will be clearly communicated at checkout where possible. Where these charges are not collected at checkout, they remain the responsibility of the customer.

International Shipping

Papa De Luxe offers international shipping to selected destinations worldwide.

Delivery estimates are provided at checkout and may vary depending on the destination and local customs procedures.

Customers are responsible for any import duties, taxes or customs charges imposed by their local authorities unless otherwise stated during checkout.

Pre-Orders

From time to time, Papa De Luxe releases products on a pre-order basis.

Estimated dispatch dates are displayed on the relevant product page.

If your order contains both pre-order and in-stock items, your order may be shipped together once the pre-order item is ready, unless otherwise stated.

If you require separate shipments, additional shipping charges may apply.

Delivery Delays

While we work closely with our shipping partners, delivery estimates are not guaranteed.

Papa De Luxe is not responsible for delays caused by:

  • Courier service disruptions

  • Customs inspections

  • Severe weather

  • Industrial action

  • Events beyond our reasonable control

We will always do our best to assist you in tracking and resolving delayed deliveries.

Lost Parcels

If your tracking indicates that your parcel has been lost, please contact us at darcy@papadeluxe.co.uk

We will work with the courier to investigate the shipment before issuing a replacement or refund where appropriate.

Incorrect Shipping Information

Customers are responsible for ensuring that their delivery address is accurate at the time of purchase.

Papa De Luxe cannot be held responsible for delays, losses or additional shipping costs resulting from incorrect or incomplete delivery information provided during checkout.

Refused Deliveries

If a shipment is refused or returned due to unpaid customs charges, an incorrect address or repeated failed delivery attempts, any refund issued may be reduced by:

  • Return shipping costs

  • Customs fees

  • Carrier charges incurred by Papa De Luxe

Original shipping charges are non-refundable.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photographs of the packaging

  • Photographs of the damaged item(s)

This enables us to resolve the issue with the shipping carrier as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact:

Papa De Luxe

Email: darcy@papadeluxe.co.uk