FAQ
How long do I have to return an item?
UK customers have 14 days from delivery to request a return.
What condition must items be in?
Items must be unworn, unwashed, and returned in original condition with all packaging intact.
Do you offer refunds?
Approved returns are issued as store credit by default. Refunds to the original payment method are issued only where required by UK consumer law.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Do you offer exchanges?
Yes. Size exchanges are subject to availability. Customers cover return shipping; Papa De Luxe covers reshipment once.
Can I return sale items?
All sale items are final and non-returnable.
What about international orders?
All international sales are final unless the item is faulty or incorrect.
Are customs duties refundable?
No. Customs duties and import taxes are non-refundable.
What if my item is faulty or incorrect?
Please contact us within 7 days of delivery with photo or video evidence so we can resolve the issue quickly.
Faulty or Incorrect Items
If you believe your item is faulty or you have received the incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- Clear photos or video of the issue
- A brief description of the fault
Once reviewed, we will offer a replacement or refund at our discretion.
Shipping fees, customs duties, and import taxes are non-refundable.